Customer Care/Contract Admin Clerk

Key Responsibilities:

• Manage customer inquiries efficiently, acting as a first point of contact.


• Coordinate contract administration tasks, ensuring all necessary documents are processed and maintained.


• Communicate effectively with customers regarding contract details, service updates, and any related questions.


• Assist with invoicing, payment processing, and chasing outstanding payments when required.


• Support the team with various administrative tasks, including data entry and file management.


• Ensure timely renewal of contracts and assist in preparing contract proposals.


• Provide updates and reports to senior management as necessary.

• Diploma Business Administration, Customer Service, or a related field is preferred.


• Experience: Minimum of 2-4 years of experience in customer service, contract administration, or a related role.

• High school diploma or equivalent; relevant experience in customer service or administration is a plus.


• Excellent verbal and written communication skills.


• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.


• Strong attention to detail and problem-solving skills.


• A positive attitude with a commitment to delivering high-quality customer service.


• Previous experience in a contract administration or customer support role is desirable but not essential.
  
  Interested and qualified candidates can email their resume to ctfagundes@eaastaff.com with subject line - "Customer Care/Contract Admin Clerk."