Electronics Manager Primary Responsibilities:
• Manage and maintain department within the strategic Company Goals
• Help local and overseas procurement for the department
• Act as an escalation point for conflict resolution to customer service issues
• Evaluate and maintain staffing needs of the Electronics Department
• Manage and maintain the Electronics Department staff morale
• Provide merchandizing solutions for the Department when required
• Provide guidance and support to staff when required

Responsibilities (include but not limited to):

Electronics Manager responsibilities include overseeing the overall functioning of the department and sales technical teams, merchandizing and inventory control.

 

1. Overlook and manage the preparation of purchasing and sales budget quarterly.


2. Define department’s sales target factoring in Inventory levels, market demand, season and customer trends.


3. Coordinate with suppliers on sourcing, review and verification of orders.


4. Initiate claims and follow up with Suppliers and defective products


5. Authorize returns, exchanges and discounts.


6. Ensure all store operational S.O.PS and system Policies are followed


7. Responsible for the Electronics Technical Services Department.


8. Monitor overall store conditions to meet customer service objectives and budgetary and strategic goals.


9. Lead initiatives to develop and oversee store design and merchandising plan


10. Responsible to direct and maintain inventory, product mix, and merchandizing standards to meet organizational goals.


11. Conduct random spot – checks to ensure that goods are correctly priced and displayed correctly.


12. Analyze customer shopping trends to derive strategies constantly increase sales and customer’s traffic.


13. Monitor inventory and reorder when inventory drops to a specified level.


14. Review inventory and sales records to prepared reports for management and budget departments.


15. Submit sales and inventory reports as required to management.


16. Liaise with Group inventory department in planning and execution of physical inventory counts.


17. Evaluate and identify customer service needs and develop necessary training to ensure the Electronics Department provides outstanding customer service to its customers.


18. Monitor key indicators to ensure overall Customer Satisfaction.


19. Provide customer service by acting as an escalation point to respond to customer inquiries and/or complaints.


20. Monitor sales activities to ensure that customers received satisfactory service and quality goods.