NATURE AND SCOPE OF JOB

The Researcher is responsible for processing products related to pre-employment background applications that include, but are not limited to: MVRs, civil court cases, criminal cases and registry, drug testing, and OFAC.

DESCRIPTION OF DUTIES

·         Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.

·         Locates information quickly and accurately in accordance with applicable state laws and procedures.

·         Uses software programs to provide instant criminal results to clients.

·         Examines internet databases to help investigate and adjudicate criminal records.

·         Performs data entry using spreadsheet or database commands.

·         Performs extensive internet inquiries and searches to supplement criminal records.

·         Analyzes information collected to identify potential problems or discrepancies.

·         Contacts clients and outside resources via phone to verify information.

·         Updates order statuses appropriately.

·         Handles confidential information responsibly and with good judgment.

·         Monitors and implements processing and system changes.

·         Other duties as required.

MINIMUM QUALIFICATION REQUIREMENTS: 

• High School diploma or equivalent is required.


• 2 years’ experience in a related field.


• Experience in customer service [or with research/investigations] is required.


• Experience with internet research is required.


• Experience with the legal/court system is preferred.


• Experience with background screening is preferred.


• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.