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Customer Service Representatives
230 GYD
Fri Jan 02, 2026
Full-time
Mon May 12, 2025
Job Summary
We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. In this role, you will be responsible for engaging directly with clients to gather feedback, assess their experiences, and ensure that they receive the highest level of service and support.
Job Description
- Client Engagement: Contact clients post-interaction to inquire about their experience with our services. Gather insights into their level of satisfaction and any concerns.
- Feedback Collection: Use surveys, calls, and other methods to gather actionable customer feedback regarding their experiences.
- Problem Resolution: Address any client issues or concerns, and work with internal teams to resolve them promptly and effectively.
- Report Insights: Analyze feedback trends and prepare reports for management on areas for improvement or potential areas of concern.
- Customer Advocacy: Serve as the voice of the customer within the company, providing insights to help refine products, services, and processes.
- Maintain Relationships: Develop and nurture positive relationships with clients to encourage long-term loyalty.
- Collaborate with Teams: Work closely with other departments to ensure a cohesive and exceptional customer experience.