Fosters collaboration within departments by providing guidance on quality standards and compliance measures, aligning everyone towards common quality goals and objectives

Manages departmental compliance with organisation's risk management framework, discuss with divisional/departmental heads gaps, formulate and follow through with correction plans

Evaluates internal audit findings to identify vulnerabilities and devise corrective action plans for timely close out of findings

Establishes documentation procedures and management systems regarding formatting, review process, version control, distribution and maintenance of quality control records

Collaborates with the company’s Training and Development Department for staff sensitization and awareness of new implementations, modifications and improvements of quality system and processes

Engages in quality assessments, customer feedback analysis to ensure quality standards are met for both client and internal customers

To explore certifications out of the tenets of ISO and support strategic QMS initiatives identified by the company to be of benefit to the business

Serves as the point of contact for external with certification company for surveillance and recertification audits