Electronics Manager responsibilities include overseeing the overall functioning of the department and sales technical teams, merchandizing and inventory control.

Responsibilities

• Manage and maintain department within the strategic Company Goals


• Help local and overseas procurement for the department


• Act as an escalation point for conflict resolution to customer service issues


• Evaluate and maintain staffing needs of the Electronics Department


• Manage and maintain the Electronics Department staff morale


• Provide merchandizing solutions for the Department when required


• Provide guidance and support to staff when required


• Overlook and manage the preparation of purchasing and sales budget quarterly.


• Define department’s sales target factoring in Inventory levels, market demand, season and customer trends.


• Coordinate with suppliers on sourcing, review and verification of orders.


• Initiate claims and follow up with Suppliers and defective products


• Authorize returns, exchanges and discounts.


• Ensure all store operational S.O.PS and system Policies are followed


• Responsible for the Electronics Technical Services Department.


• Monitor overall store conditions to meet customer service objectives and budgetary and strategic goals.


• Lead initiatives to develop and oversee store design and merchandising plan


• Responsible to direct and maintain inventory, product mix, and merchandizing standards to meet organizational goals.


• Conduct random spot – checks to ensure that goods are correctly priced and displayed correctly.


• Analyze customer shopping trends to derive strategies constantly increase sales and customer traffic.


• Monitor inventory and reorder when inventory drops to a specified level.


• Review inventory and sales records to prepared reports for management and budget departments.


• Submit sales and inventory reports as required to management.


• Liaise with Group inventory department in planning and execution of physical inventory counts.


• Evaluate and identify customer service needs and develop necessary training to ensure the Electronics Department provides outstanding customer service to its customers.


• Monitor key indicators to ensure overall Customer Satisfaction.


• Provide customer service by acting as an escalation point to respond to customer inquiries and/or complaints.


• Monitor sales activities to ensure that customers received satisfactory service and quality goods.

Required Education and Training

• At least five (5) subjects CXC, inclusive of Grades 1 to 3 in Mathematics, English and Accounts.


• Diploma /Degree in Business/Sales /Marketing.


• 5 years in sales and at least 3 years managing a sales team.