NATURE AND SCOPE OF JOB

The Customer Service Associate role is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues. This position will also be responsible for ensuring a quality customer experience throughout the entire product installation process.

START DATE: 9th February, 2026

SHIFT DETAILS -5 Days per week (1 weekend day is included) 

9:00 AM-6:00 PM

10:00 AM-7:00 PM

1:00 PM-10:00 PM 

DESCRIPTION OF DUTIES

• Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services.


• Properly document all internal and external systems and maintain a record of all events about each request.


• Act as a liaison between customers, clients, and service providers.


• Timely communication is provided to each internal department to address issues and/or complaints.


• Escalate issues per established procedures.


• Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.


• Required to complete a customer service training course, which includes paid training for your first two weeks. 

MINIMUM QUALIFICATION REQUIREMENTS:

• 5 successful passes or more at CSEC or equivalent. A diploma in a related field is preferred.


• 1-2 years of experience in a similar role 


• Ability to multitask and be flexible in a fast-paced environment.


• Excellent communication skills are needed.


• Successful completion of a customer service qualification and training course