The position shall cover the following areas:
The Customer Service Representative is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and adhering to special conditions for each Customer Service Representative.

Responsibilities (include but not limited to):

Generating Sales and Customer Service

1. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.


2. Assist Customers finding products that match their needs.


3. Answer questions about products and promote their value and best features.


4. Maintain an awareness of all promotions and advertisements.


5. Meet established sales objectives by selling products and services.


6. Handle customer concerns and issues.


7. Employee must be able to accomplish at least 50% of department’s Sales Target weekly.


8. Must be equipped with the knowledge of the Five Selling Steps and ensure that it is followed at all times.


9. Reaching Sales commission targets.


10. Assist in taking customer items out.