Receiving, unpacking & organizing cargo according to outlined procedures. This involves labeling cargo with all necessary invoices and/or labels, and alphabetically assigning cargo to respective areas in the cargo room.

Ensuring that cargo boxes are broken down and disposed of according to the schedule.

Tracking shipments using company provided cargo software and manifests and provide status updates to customers.

Preparing cargo for delivery and/or office pickup. Ensuring that all cargo delivered or picked up by customers are signed out using available software.

Directly responsible for ensuring customers collect packages which includes contacting customers to notify them of the availability of packages.

Offering friendly and patient assistance to in office customers and online customers. This includes providing quotations to customers both in store and online and resolving customer complaints.

Warmly and professionally answering inbound calls, assisting customers with telephone inquiries and directing the calls to the appropriate team member as necessary.

Offering friendly and patient assistance to in office customers and online customers. This includes providing quotations to customers both in store and online.