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The IT Officer shall efficiently and effectively carry out the tasks described below:
1. Offering basic technical support and addressing issues related to servers, computers, software, printers, airline application systems, and networks, under the guidance of technical staff.
2. Assisting in the setup, configuration, and maintenance of IT equipment, such as desktops, printers, and peripherals.
3. Conducting routine maintenance and updates to ensure systems remain secure and operate efficiently.
4. Supporting daily IT tasks, including password resets, software installations, and general inquiries, with assistance from overseas technical staff.
5. Documenting issues and resolutions to contribute to the knowledge base.
6. Collaborating with senior IT staff on larger projects as required.
7. Other tasks as directed by the Finance Director and Managing Director