Always provide exceptional customer service, process transactions promptly and accurately, follow up as required, and cross-sell products and services according to the client’s standards, policies, and guidelines to exceed customer expectations.

CUSTOMER SERVICE:

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.


2. Responding promptly to customer inquiries.


3. Prepare all local orders and quotations for customers and liaise with the Inventory & Distribution Department on the availability of products before issuing invoices.


4. Provide accurate and thorough product information to customers (referring to Technical Sales Representatives/Managers where necessary) to assist in selecting products and services to satisfy their needs.


5. Follow up periodically with customers for re-orders, addressing all needs and concerns courteously and professionally and providing referrals where needed within the context of the client’s strategic objectives.


6. Follow up with customers upon dispatch of orders, to ensure that the products received are aligned to the customer’s invoices.


7. Keeping records of customer interactions, transactions, comments, and complaints.


8. Ensure customer satisfaction and provide professional customer support.

OFFICE AND ACCOUNTING:

1. Answering the company telephones professionally and courteously.


2. Issue and post customers’ invoices and receipts. (Ensure MSDS/Data sheets are provided to the customers).


3. Balance daily sales and receipts and prepare bank deposits (Liaise with the Accountant to ensure deposits are made promptly to the bank).


4. Follow up on outstanding accounts receivables.


5. Monitor and replenish receipt books / printed invoices if necessary.


6. Proper filing of all invoices, receipts, and other correspondence.


7. Ensures overall good housekeeping of the work and office area.


8. Any other assigned duties about the business.

Qualification

1. At least five (5) O’Levels including Mathematics and English


2. Certificate in Office Administration


3. At least two (2) years experience in a similar capacity


4. Detailed, thorough, accurate, and a keen sense of follow-up


5. Takes initiative, good oral and written communication skills


6. Flexible team player with the ability to influence positive change


7. Computer literate with proficiency in Microsoft Office Suite


8. Experience in Peachtree Accounting / Dynamic GP will be an asset


9. Global Mindset