The Accounts Clerk Receivables is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively.

Duties and Responsibilities

• To contact debtors via email, letters, and telephone to ensure payment of outstanding invoices.


• To ensure the company has all the relevant updated information on the debtor.


• To keep a record of all communication with the customer in the event there are payment problems and the account becomes legal, these records would be needed for court proceedings.


• To resolve all clients’ queries, this may include liaising with other departments, obtaining copies of invoices, proof of delivery of service and/or issuing credit note requests.


• Create tickets for terminated customers using the system.


• To inform the Finance Manager of debtors that should be sent to collection agencies and/or solicitors.


• To report to management on outstanding issues and inform them early of potential debtors problems.


• Liaise with liquidators and request for bad debts to write off.


• Perform any other job-related duties as assigned

Competencies

• Understanding of the end to end Accounts Receivable process


• Strong communication skills, both written and verbal


• Ability to build relationships with internal and external stakeholders, including Management


• Excellent organisational and time management skills


• Ability to prioritise and multitask


• High level of accuracy and attention to detail


• Tenacity and ability to have difficult conversations


• Willingness to escalate debt issues

Qualifications and Experience required

• At least five (5) CXC passes


• At least one (1) year experience in a Accounts Clerk Receivables role


• Proficiency in Microsoft Office applications with advanced knowledge of MS Excel


• Certification in Credit Management will be an asset


• Certificate in Negotiations will be an asset