Responsibilities:

• Assist walk-in customers with product inquiries, orders, and service requests.


• Provide accurate information on products, services, pricing, and timelines.


• Guide customers through the order process and available service options.


• Respond to customer inquiries via WhatsApp, Facebook, email, and other online platforms.


• Address customer concerns or complaints and escalate issues when necessary.


• Process payments and issue receipts using the company’s billing system.


• Maintain accurate records of sales, transactions, and customer orders.


• Assist customers in selecting suitable products and services based on their needs.


• Support sales efforts by promoting services and encouraging repeat business.


• Maintain a clean, organized retail environment with proper product displays.


• Coordinate customer orders with production or design teams.


• Track order progress and update customers on completion or delivery timelines.

Requirements:

• Strong verbal and written communication skills


• Excellent customer service and interpersonal skills


• Ability to handle multiple inquiries simultaneously


• Strong organizational and time management skills


• Basic administrative and record-keeping abilities


• Professional appearance and attitude


• Maintain professionalism and positive customer relations at all times


• Represent the company in a courteous and respectful manner


• Work collaboratively with the retail and production teams


• Demonstrate reliability, punctuality, and accountability


• Contribute to the growth and development of the retail department

• Note: May require standing for extended periods during busy periods.